Tahlīlu kullīyati al-jaudah al-idārīyah (TQM) li al-‘amalīyāti al-idārīyati al-tasygīlīyati fī daurah al-lugah al-arabiyah al-Azhār Pare

Authors

  • Septi Wahyuni Uin Maulana Malik Ibrahim Malang
  • Yuana Maulidi Uin Maulana Malik Ibrahim Malang
  • Muhammad Maftuh Fauzi Uin Maulana Malik Ibrahim Malang

DOI:

https://doi.org/10.35719/jlic.v3i1.45

Keywords:

كلية الجودة الإدارية, الإدارة التشغيلية, Total Quality Management, Operational management, Arabic Language Course

Abstract

The changes within globalization are very dynamic and difficult to be predicted. For this reason it requires an organization or institution to provide maximum service. In this, Indonesia should be prepared for different strategies in various working areas. One of them is the implementation of Integrated Quality Management or also known as Total Quality Management (TQM). There are many key terms related to the study of Total Quality Management such as joint improvement and quality improvement i.e. continuous quality improvement. In this research, the researcher focuses on how to analyze Total Quality Management (TQM) in operational management witihin the Arabic language course Al-Azhar. This study aimed to determine the extent of applying TQM in the Al-Azhar course in improving the quality of students. This study implemented the qualitative research. To collect data, the researcher used interviews, notes, field notes, and documentation which includes personal documents, official documents, and data sources. The results of this study suggested that the floral cycle Barry carried out the total quality management in some of these ways such as; first, the customer value strategy, providing value to customers including product characteristics, delivery methods, and services; secondly, the organizational systems theory, focusing on providing value to customers; third, the theory of quality improvement, emphasizing on how to deal with the constantly changing external environment, especially the changing tastes of customers.

References

Assauri, (2016). Manajemen Operasi Peoduksi Pencapaian Sasaran Organisasi Berkesinambungan. Jakarta : Rajawali Pers.

Carolina. (2012). Pengaruh Penerapan Total Quality Management (TQM) Dan Komitmen Organisasi Terhadap Kinerja Perusahaan Dengan Budaya Organisasi Sebagai Variabel Moderasi (Survei Pada Perusahaan Manufaktur Di Jawa Barat Yang Listing Di BEI). (Jurnal Akuntansi, Vol.4, No.2.

Ebert dan Griffin dikutipdalam Natalia. (2016). Analisis Pengelolaan Operasional dan Total Quality Management di CV. Star Digital Printing. Jurnal Agora, Vol.4, No.2.

Flippo, & Mappasiara. (2018). Manajemen Strategik dan Manajemen Operasional serta Implementasinya pada Lembaga Pendidikan. Jurnal Idaarah, Vol. 2, No.1.

Gaspersz. (1998). ManajemenProduktivitas Total. (Jakarta :Gramedia Pustaka Utama).

Hastawi, Edwin. Manajemen Operasional Paket Wisata City Tour Surakarta di PT. Kirana Surya Gemilang Yogyakarta (Studi Kasus Rombongan Ikatan Wanita)

Henslerr, Brunell, & Sudirman. (2013). Total Quality Management untuk Wakaf, Malang: UIN Maliki Press.

Kursus Bahasa Arab Al-Azhar Pare “ ,http://www.visitpare.com/profil-lembaga/kursus-bahasa-arab-al-azhar-kampung-inggris-pare-kediri/, (di akses tanggal29 November 2020)

Lexy, J Moleon. (2004). Metode Penelitian kualitatif. Bandung: Remajaosdakarya.

Lubis, Alfi Syahri. (2017). Pengaruh Kualitas Pelayanan (Service Quality) Terhadap Kepuasan Pelanggan PT. Sucofindo Batam. (Jurnal Administrasi, Vol.1, No.2.

Mulyadi. (1998). Total Quality Management. Yogyakarta : Aditya Media Yogyakarta.

Natalia.(2016). Analisis Pengelolaan Operasional dan Total Quality Management di CV. Star Digital Printing, Jurnal Agora, Vol.4, No.2.

Nur, Nasution. (2015). Manajemen Mutu Terpadu. Bogor :Ghalia Indonesia .

Nurldan, Wahyuni. (2011). Skripsi Pengaruh Total Quality Management Terhadap Kinerja Perusahaan Melalui Kepemimpinan Dan Perilaku Produktif Karyawan.Makasar :Universitas Hasanuddin Makassar.

Saifudin, azwar. (2003). MetodePenelitian. Yogyakarta: Pustaka Pelajar.

Sallis, Edward. (2006). Total Quality Management in Education; Manajemen Mutu Pendidikan. (Yogyakarta :IRCiSoD, Cet. IV.

Sularso, & Murdijanto. (2014). Pengaruh Penerapan Peran Total Quality Management Terhadap Kualitas Sumber Daya Manusia. Jurnal Manajemen dan Kewirausahaan, Vol 6, No.1.

Suyitno. (2016). Peningkatan Sumber Daya Manusia Melalui Penerapan Total Quality Management. Jurnal Akuntansi, Ekonomi, dan Manajemen Bisnis, Vol.4, No.2.

Tjiptono, & Diana. (2002). Total Quality Management.Yogyakarta :Penerbit Andi.

Wahyu, Ariani Dorothea. (2003). Manajemen Kualitas Pendekatan Sisi Kualitatif. Jakarta: Ghalia Indonesia.

Downloads

Published

2021-06-30

How to Cite

Wahyuni, S., Maulidi, Y., & Fauzi, M. M. . (2021). Tahlīlu kullīyati al-jaudah al-idārīyah (TQM) li al-‘amalīyāti al-idārīyati al-tasygīlīyati fī daurah al-lugah al-arabiyah al-Azhār Pare. Journal of Language Intelligence and Culture, 3(1), 69–93. https://doi.org/10.35719/jlic.v3i1.45

Similar Articles

<< < 1 2 3 4 

You may also start an advanced similarity search for this article.